XFormation Is a Company That Develops and Delivers Custom Trainings

question 35

Multiple Choice

XFormation is a company that develops and delivers custom trainings for products, procedures, and change at companies. XFormation developers have extensive knowledge of adult learning theory, and the trainers are dynamic, engaged teachers.
-Which of the following is an example of a relationship strategy salespeople for XFormation could use?

• A)Create rapport and a good relationship with the customer so the customer ultimately buys.
• B)Understand all the training products they sell and how to customize a package for the customer.
• C)Examine how they can add value for customers so the customers will continue to contract with XFormation on a long-term basis.
• D)Give a presentation to the customer after planning out the objectives carefully ahead of time.
• E)Understand the customer's needs and what and how they need to buy.

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Definitions:

Positive Language

The use of words and phrases that convey optimism and a constructive tone, often to encourage or motivate.

Business Messages

Various forms of communication, such as emails, memos, or letters, used to convey information within a business context.

Writing Skills

The ability to clearly express ideas and convey information effectively through the written word.

Positive Language

The use of words that focus on strength, possibility, and constructive action, often to inspire or motivate.