It Is Important to Record the Facts of an Interaction

question 27

Multiple Choice

It is important to record the facts of an interaction with a customer in CRM software but not your conclusions,because:

• A)it is never appropriate to make conclusions from data without consulting the research department
• B)recording conclusions is a breach of ethics
• C)coworkers could use this information to sabotage your sales
• D)this information could become available to the customer in the future
• E)the competition has access to the same databases you do

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Definitions:

Individuals Disabilities Act

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A test administered and scored in a consistent, or "standard", manner across different individuals or groups designed to measure various aspects of performance.