It Is Important to Record the Facts of an Interaction

question 27

Multiple Choice

It is important to record the facts of an interaction with a customer in CRM software but not your conclusions,because:

• A)it is never appropriate to make conclusions from data without consulting the research department
• B)recording conclusions is a breach of ethics
• C)coworkers could use this information to sabotage your sales
• D)this information could become available to the customer in the future
• E)the competition has access to the same databases you do

---

Definitions:

Dementia

A chronic or persistent disorder of the mental processes caused by brain disease or injury, marked by memory disorders, personality changes, and impaired reasoning.

Spatial Relationships

Understanding of how objects or shapes can relate to each other in a given space, important for problem-solving and understanding the physical world.

Alzheimer's Disease

A progressive neurodegenerative disorder characterized by memory loss, cognitive decline, and personality changes.

Age Group

A category of people defined by their age, often used for statistical, marketing, or planning purposes.