Which Combination of Communication Styles Between Salesperson and Customer Will

question 49

Multiple Choice

Which combination of communication styles between salesperson and customer will likely result in a good relationship,but will LEAST likely lead to a firm sale?

• A)directive salesperson with directive customer
• B)directive salesperson with supportive customer
• C)supportive salesperson with supportive customer
• D)supportive salesperson with reflective customer
• E)reflective salesperson with emotive customer

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Definitions:

Strong Conscience

A deeply held sense of right and wrong that guides a person's actions and decisions.

Fixed Capacity

The concept that certain abilities or resources have a set limit that cannot be exceeded.

Values

Fundamental beliefs or standards that guide behavior and decision-making in individuals or groups.

Self-Discipline

The capacity to manage personal emotions and conquer personal flaws; the power to follow through with one's convictions regardless of the temptation to forsake them.