An Effective and Practical Way to Minimize Communication-Style Bias Is

question 51

Multiple Choice

An effective and practical way to minimize communication-style bias is to:

• A)choose customers based on their communication styles
• B)write presentation materials that appeal to all communication styles
• C)send trained communicators to talk to customers with unfamiliar styles
• D)adapt your style to the way the customer communicates
• E)focus more on the content of sales presentations than on message delivery

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Definitions:

Salesforce Calls

Salesforce calls are interactions made by a company's sales team with potential or existing customers, typically for the purposes of sales, account management, or customer support.

Market Channel

The path through which goods and services travel from the producer to the consumer, including intermediaries such as distributors and retailers.

Salesforce Organizational Structure

A system defining how the salesforce is organized within a company, including hierarchy, division of regions, product lines, or customer segments.

Geographical

Pertaining to the physical characteristics of a location or area, including its landforms, climate, and natural resources.