A Customer Walks into a ShipNow Location with Four Boxes

question 75

Multiple Choice

A customer walks into a ShipNow location with four boxes and a document envelope, all going to different destinations in different amounts of time with different security and notification needs.
-The ShipNow salesperson's job is most likely to:

• A)convince the customer into shipping everything with ShipNow
• B)provide a solution for the customer's complex shipping needs
• C)explain the packaging features offered by ShipNow
• D)describe the many services offered by ShipNow
• E)build rapport with the customer

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Definitions:

Excitation

The process or state of being energized or stimulated to action or to increased activity.

Inhibition

The process of suppressing or restraining a behavioral or biological response.

Stimulants

Substances that increase activity in the brain and body, often enhancing alertness, attention, and energy.

Mirror Neurons

Neurons that fire both when an individual acts and when the individual observes the same action performed by another, contributing to empathy and understanding.