A Customer Walks into a ShipNow Location with Four Boxes

question 41

Multiple Choice

A customer walks into a ShipNow location with four boxes and a document envelope, all going to different destinations in different amounts of time with different security and notification needs.
-Sean,a ShipNow salesperson,has a meeting scheduled with Zippy Shoes,an online shoe retailer that ships hundreds of packages each day. Sean expects that price will be a significant barrier to closing the sale with Zippy Shoes. What should Sean most likely do to prepare for price objections?

• A)Base the Zippy Shoes deal on prices offered to smaller ShipNow customers.
• B)Calculate the commission on the Zippy Shoes deal to ensure that it is fair and equitable.
• C)Refer all pricing questions to the ShipNow accounting department to ensure an accurate ROI.
• D)Conduct a cost-benefit analysis to determine the savings Zippy Shoes should expect by using ShipNow.
• E)Ask a supervisor for the authorization to set a range of shipping prices for Zippy Shoes that are based on industry standards.

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Definitions:

Mass media

Various forms of communication designed to reach large audiences through mediums like television, radio, newspapers, and the internet, significantly influencing public opinion and culture.

Face-to-face interaction

Direct communication where individuals engage in conversation or non-verbal cues in the same physical space, fostering personal connections and understanding.

Internet

A global network that connects computers worldwide, providing access to information and communication platforms.

Culturally imperialistic

Practices or policies by which a dominant culture extends its influence and norms over other cultures, often diminishing or supplanting local cultures and identities.