Customers Can Be a Source of Product and Company Information

question 23

Multiple Choice

Customers can be a source of product and company information for salespeople because:

• A)customers do not trust the information salespeople give them
• B)customers often do research on all options before buying
• C)customers will trade information for discounts on products
• D)salespeople do not have access to research that customers can find on the internet
• E)salespeople tend to be less biased than are customers

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Definitions:

Emotional Support

Assistance provided through empathy, concern, and understanding to help others manage or overcome emotional distress or challenges.

Group Members

Individuals who make up a part of a collective or team, sharing common goals or interests.

Behaviour Therapists

Professionals specializing in a branch of psychotherapy that treats mental disorders by modifying observable behaviors and the environment influencing those behaviors.

Symptoms

The signs or physical manifestations of a disease, condition, or the effects of a substance, observed by an individual and often reported to a healthcare provider.