The Responsibility for Entering Customer Information and Contact Records into the CRM

question 36

Essay

The responsibility for entering customer information and contact records into the CRM database usually belongs to the:
A)customer
B)office manager
C)data entry clerk
D)sales manager
E)salesperson

• A)customer
• B)office manager
• C)data entry clerk
• D)sales manager
• E)salesperson

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Definitions:

Antitrust Laws

Legislation enacted to prevent anti-competitive practices, monopolies, and to promote fair competition for the benefit of consumers.

Market Share

The portion of total sales in a market captured by a specific company, product, or brand, usually expressed as a percentage.

Monopolistic Competition

A market structure characterized by many sellers offering differentiated products, leading to competition that is neither purely competitive nor purely monopolistic.

Oligopoly

A market structure characterized by a small number of firms dominating the market, which can limit competition and lead to higher prices.