CRM Software Is Useful Because Customer Information Is Most Likely

question 11

Essay

CRM software is useful because customer information is most likely:
A)shared with competitors
B)available to many people in the company
C)stored locally on the salesperson's computer
D)updated automatically by the CRM provider
E)changed only with the approval of a supervisor

• A)shared with competitors
• B)available to many people in the company
• C)stored locally on the salesperson's computer
• D)updated automatically by the CRM provider
• E)changed only with the approval of a supervisor

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Definitions:

Alternative Dispute Resolution

A range of processes and techniques for resolving disputes outside the traditional judicial process, including mediation and arbitration.

Paralegal

A person trained in legal matters who assists lawyers in their work but is not a qualified attorney.

Mediator

A neutral third party who assists disputing parties in resolving conflicts through communication and negotiation techniques, without providing legal judgment.

Collaborative Law

A legal process enabling couples who have decided to separate or end their marriage to work with their lawyers and, on occasion, other family professionals to avoid the uncertain outcome of court and to achieve a settlement that best meets the specific needs of both parties and their children without the underlying threat of litigation.