Most Category Specialists Use a Predominantly ________ Approach to Customer

question 112

Multiple Choice

Most category specialists use a predominantly ________ approach to customer service.

• A)hands-on
• B)online
• C)self-service
• D)special attention
• E)personalized

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Definitions:

Nonlinear Presentations

A method of presenting information that does not follow a sequential order, allowing viewers to choose the path they follow through the content.

Back Channeling

Silent or verbal signals given by listeners to indicate that they are engaged and following the speaker without taking over the conversation.

Webcasts

The distribution of live or prerecorded audio or video content to a dispersed audience over the internet.

Probable Reaction

An expected or likely response to a particular situation or information based on context or past behavior.