When Delta Increases Its Average Fares, American Airlines and United

question 24

Multiple Choice

When Delta increases its average fares, American Airlines and United often follow with similar increases. This is an example of

• A) competitor orientation.
• B) customer orientation.
• C) status quo pricing.
• D) adding value.

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Definitions:

Management-Controlled Committees

Groups or committees within an organization that are created and overseen by management, often to address specific issues or projects, sometimes critiqued for limiting genuine employee participation.

NLRA

stands for the National Labor Relations Act, a foundational U.S. law enacted in 1935 that protects the rights of employees to organize, bargain collectively, and engage in collective labor activities.

Productivity Improvement

Strategies or activities aimed at increasing the efficiency and effectiveness of a production process or workforce to yield higher outputs.

Quality Improvement

A systematic approach to making changes in processes, systems, or services to enhance their effectiveness, efficiency, or safety, often based on specific methodologies like Lean or Six Sigma.