________ Means Allowing Employees to Make Decisions About How Service

question 57

Multiple Choice

________ means allowing employees to make decisions about how service is provided to customers.

• A)Endorsement
• B)Quality control
• C)Standardization
• D)Empowerment
• E)Authorization

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Definitions:

Agency Settings

The physical or organizational environments in which an agency operates and provides its services.

Child Care

The care, education, and supervision of children by a person other than their family members.

Social Service Agency

An organization that provides support and resources to meet the needs of individuals and communities, especially those who are vulnerable or disadvantaged.

Agenda

A list or plan of items to be discussed or acted upon during a meeting.