Customer ________ Is a Specific Form of Customer Service in Which

question 95

Short Answer

Customer ________ is a specific form of customer service in which companies focus on what is best for the customer.

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Definitions:

Sunk Cost

A cost that has already been incurred and that cannot be changed by any decision made now or in the future.

Potential Benefit

The expected advantages or positive outcomes that may result from a specific action, investment, or decision.

Sunk Cost

A cost that has already been incurred and cannot be recovered, and thus should not impact future business decisions.

Gross Margin

The difference between sales revenue and the cost of goods sold, usually expressed as a percentage of sales revenue.