The Two Methods That Encompass Customer Service Activities Are

question 78

Multiple Choice

The two methods that encompass customer service activities are

• A)human and mechanical.
• B)internal and external.
• C)immediate and long-term.
• D)customer-initiated and company-initiated.
• E)face-to-face and over-the-phone.

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Definitions:

Satisfaction Maximized

The point at which an individual achieves the highest level of satisfaction or utility from the consumption of goods or services.

Consumption Change

A variation in the total amount of goods and services that households and individuals are willing and able to consume over a certain period.

MRS

The Marginal Rate of Substitution is the rate at which a consumer is willing to exchange units of one good for units of another good while maintaining the same level of utility.

Marginal Utility

Marginal utility is the additional satisfaction or utility that a consumer receives from consuming one more unit of a good or service.