Maintaining and Enhancing Good Customer Relationships Begins with a Company

question 149

Multiple Choice

Maintaining and enhancing good customer relationships begins with a company culture that

• A)eliminates employee empowerment.
• B)strives to increase brand recognition.
• C)places customer service as a high priority.
• D)focuses on being a market share leader.
• E)fosters employee satisfaction.

Examine the development and outcomes of identity crises during adolescence.

Understand the concept and implications of ethical dilemmas in business.

Identify and apply the Golden Rule in ethical decision-making.

Recognize and differentiate between primary values, including freedom.

---

Definitions:

Extraversion

A personality trait characterized by outgoingness, high energy, and sociability, often contrasting with introversion.

Agreeableness

A personality trait characterized by kindness, cooperativeness, warmth, and consideration of others.

Vulnerable Narcissism

A form of narcissism where individuals may display sensitivity to criticism, insecurity, and a fragile self-esteem, in contrast to the grandiosity seen in overt narcissism.

Neuroticism

A characteristic of personality marked by feelings of unease, mood swings, apprehensiveness, and dread.