Service Organizations Must Manage the Availability of the Offering So

question 191

Multiple Choice

Service organizations must manage the availability of the offering so that ________ and the organization's assets are used in ways that will maximize the return on investment (ROI) .

• A) marginal costs exceeds marginal revenues
• B) service encounters can identify planning gaps
• C) demand matches capacity over the duration of the demand cycle
• D) the price elasticity of demand is unitary
• E) the service experience is consistent with the sharing economy standards of the organization's industry

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Definitions:

Closing Rate

Closing Rate refers to the exchange rate between two currencies at the end of a trading period, used in accounting to convert the financial statements of foreign subsidiaries.

Spot Rate

The current market price at which a particular currency can be bought or sold for immediate delivery.

Forward Rate

The agreed-upon exchange rate for a currency transaction that will occur at a future date, used as a hedging instrument against currency fluctuations.

Average Rate

An indicative value representing the mean of several different rates or prices, commonly used in finance.