Services Depend on the People Who Provide Them

question 63

Multiple Choice

Services depend on the people who provide them.As a result,their quality varies with each person's capabilities and day-to-day job performance.This element of services is referred to as

• A)incongruity.
• B)differentiation.
• C)variation.
• D)inconsistency.
• E)intangibility.

---

Definitions:

Implied Warranty

An implied warranty is a legal term for the assurances that are not explicitly stated but that the law infers that goods are fit for their intended purpose.

Subsequent Purchasers

Individuals or entities that acquire property after the first or original owner, subject to existing rights or covenants.

Implied Warranty

A legal assumption that a product will meet certain standards of quality and reliability without being explicitly stated.

Confusing

Something that is difficult to understand or makes one perplexed.