Inconsistency of Services Refers to the Fact That

question 67

Multiple Choice

Inconsistency of services refers to the fact that

• A)there is no regulation of service industries in terms of basic standards of quality.
• B)the quality of service provided by a firm is often inconsistent with its image.
• C)the performance of one employee may vary from the performance of another employee even though the same firm employs both.
• D)training and standardization of service delivery procedures cannot be accomplished.
• E)services have a varying degree of durability.

Recognize and correct fallacies related to undistributed middle, illicit major or minor terms, and negative premise with affirmative conclusion or vice versa.

Understand enthymemes, their use in communication, and how to complete them validly.

Grasp the distinction between traditional and modern views of existential import and its application in evaluating syllogisms.

Interpret the role of singular propositions and their effect on predicate distribution.

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Definitions:

Cost-Plus Approach

A pricing strategy where the selling price is determined by adding a specific markup to a product's cost price to cover overheads and profit.

Markup

The amount added to the cost of a product or service to arrive at a selling price.

Variable Cost Concept

An accounting principle that refers to costs that change in proportion to the level of activity or volume of production.

Rate of Return

The gain or loss of an investment over a specific period, expressed as a percentage of the investment's initial cost.