Which of the Following Is a Key Dimension of Service

question 286

Multiple Choice

Which of the following is a key dimension of service quality?

• A) reliability
• B) intelligence
• C) honesty
• D) rational
• E) extroversion

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Definitions:

Working Memory

The part of short-term memory that is concerned with immediate, conscious perceptual and linguistic processing, integral for reasoning and the guidance of decision-making and behavior.

Seven-digit Numbers

Typically refer to a standard telephone number length in many countries, highlighting the capacity of human short-term memory to process this amount of information.

Mnemonic

A technique used to improve memory, often by making information easier to remember through the use of a pattern, phrase, or association.

Incidental Learning

The process of acquiring knowledge unintentionally or without conscious effort during an activity not specifically designed for learning.