People Posing as Customers,who Are Paid to Check on the Quality

question 184

Multiple Choice

People posing as customers,who are paid to check on the quality of a company's products and services and write a detailed report on the experience,are referred to as

• A)mystery shoppers.
• B)customer ombudsmen.
• C)secret customers.
• D)Facebook "likers."
• E)repeat customers.

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Definitions:

Injunctive Norm

A social norm that prescribes how individuals are supposed to behave in a given context, reflecting what is approved or disapproved by society.

Descriptive Norm

Social norms that convey information about what is commonly done in specific situations, guiding behavior through the understanding of what is typical or normal.

Violent Human Being

An individual who exhibits behaviors involving physical force intended to hurt, damage, or kill others.

TASERs

Brand name for electronic control devices designed to incapacitate individuals through the use of electrical shocks, often used by law enforcement.