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Renata and her mother are leaving the third game in a tournament series for softball. Renata's grandfather calls her on the phone to ask how her game went and Renata remarked "not great. We lost again." Even though Renata and her team have lost the last three games, she continues to believe that her team is going to successfully win the championship, despite evidence to the contrary. This is an example of:
Internal Process
Activities and operations carried out within an organization to ensure the effective creation of goods or delivery of services.
Innovation And Learning
The process of creating new ideas, products, or methods and the acquisition of knowledge to improve efficiency or effectiveness.
Residual Income
A measure of the income that exceeds the minimum required return on a company's investments or operations.
Divisional Income
The earnings generated by a specific division or segment of a larger company, used for evaluating the division's financial performance.
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