Projecting a Positive Personal Image Is a Crucial Element in Communicating

question 37

True/False

Projecting a positive personal image is a crucial element in communicating an "I care" attitude to customers.

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Definitions:

Transaction Selling

A sales approach focused on completing a single sale or transaction rather than building a long-term relationship with the customer.

Realtor

A real estate professional who is a member of the National Association of Realtors and adheres to its strict code of ethics.

Service Quality

The measurement of how well a service meets or exceeds the expectations of customers, often considered essential for customer satisfaction and loyalty.

Customer Expectations

The set of assumptions or beliefs about what services or products a company will provide and how they will be delivered, which influence customer satisfaction.