________ Are Instances in Which a Customer Connects with a Service

question 15

Multiple Choice

________ are instances in which a customer connects with a service provider or some other aspect of an organization.

• A) Codes of ethics
• B) Exit surveys
• C) Contact points
• D) Channel partners

---

Definitions:

Cash Flows

Cash Flows refer to the inflows and outflows of cash and cash equivalents, indicating a company's ability to generate funds to support its operations and finance its investments.

Direct Method

A way of reporting cash flows from operating activities by listing major categories of gross cash receipts and payments.

Biological Control

The use of living organisms to control pests, diseases, or invasive species in a natural and environmentally friendly manner.

Genetic Resistance

The inherent capability of an organism to withstand environmental pressures, diseases, or pests through its genetic makeup.