Daniel, a Customer Care Executive at an E-Commerce Site, Receives

question 27

Multiple Choice

Daniel, a customer care executive at an e-commerce site, receives a complaint from an elderly customer regarding a mismatch in the product delivered to him. While dealing with this customer, Daniel should ________.

• A) adopt a flippant approach if the customer is a bit arrogant, disoriented, or disrespectful.
• B) be careful not to let biases about older people interfere with good service.
• C) try to sound patronizing while addressing the customer's grievances.
• D) treat the customer as if he or she is confused or disoriented

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Definitions:

Foreign Direct Investment

A company or individual from one country deploying capital into business ventures or assets in another country, whether by setting up operations or purchasing business properties.

Economic Growth

An increase in the production of economic goods and services, compared from one period of time to another, often measured by GDP.

Population Growth

The increase in the number of individuals in a population, often measured as a percentage of the total population over a specific time period.

Catch-Up Effect

The hypothesis that poorer economies' per capita incomes will tend to grow at faster rates than richer economies, allowing them to "catch up" over time.