The Prime Objective of Following Up with Customers Is to ________

question 13

Multiple Choice

The prime objective of following up with customers is to ________.

• A) let them know you have not forgotten them and appreciate their business
• B) trick them into remaining loyal to your company
• C) establish a close personal friendship with each and every customer
• D) hand off responsibility to the customer for any service breakdowns

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Definitions:

Specializing Individuals

Refers to individuals who focus and develop expertise in a specific area of work or study.

Structural Configuration

The arrangement and relationships between components within a system, organization, or structure.

Organizational Design

The process of structuring mechanisms, roles, and systems within an organization to achieve its goals and strategy efficiently and effectively.

Structural Configuration

The arrangement of components within an organization that determines its procedures, roles, and communication patterns.