Which of the Following Strategies Helps Provide Quality Service to Customers

question 28

Multiple Choice

Which of the following strategies helps provide quality service to customers?

• A) Address the customer using his or her first name irrespective of their consent.
• B) Stay aware of the competition and the products offered by the competitor.
• C) Focus on features of a product or service rather than its benefits.
• D) Deny accountability while attending to the customer.

---

Definitions:

Mutuality

A reciprocal relationship or dynamic wherein both or all parties involved mutually benefit and contribute equally to the relationship.

Interdependence

A relationship between entities where each affects or relies on the other, often seen in social, economic, or ecological contexts.

Commitment

A psychological state or attitude that reflects an individual's adherence to a course of action, cause, or belief, often demonstrated through persistence and investment.

Parasocial Relationship

A one-sided relationship where one party extends emotional energy, interest, and time, and the other party, the persona, is completely unaware of the other's existence.