Which of the Following Is a Benefit of Exceeding Customer

question 23

Multiple Choice

Which of the following is a benefit of exceeding customer expectations?

• A) Increase in competition
• B) Goodwill and positive publicity
• C) Increase in domineering customers
• D) Customer defection

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Definitions:

Generational Cohort

A group of people born in the same period who share similar cultural experiences, attitudes, and values, influencing their consumer behavior.

Purchase Behaviors

The decision-making processes and acts of consumers in buying and using products.

Shared Stage

A phase or platform where multiple entities or individuals contribute to or engage in collective actions or performances.

Digital Natives

Individuals who are born or brought up during the age of digital technology and are therefore familiar with computers and the Internet from an early age.