Which of the Following Is a Function Controlled by the Computer

question 24

Multiple Choice

Which of the following is a function controlled by the computer telephony integration systems?

• A) Generate event-related invoices and track payments.
• B) Screen population of customer data when the customer answers the phone.
• C) Development of e-mail/direct-mail lists.
• D) Automatically maintain a detailed audit history on customer transactions.

---

Definitions:

Repurchase Agreement

A repurchase agreement, or repo, is a short-term borrowing for dealers in government securities wherein the dealer sells the government securities to investors, usually on an overnight basis, and buys them back the following day.

T-Bills

Short-term government securities with maturity periods typically less than one year, considered risk-free investments.

Federal Taxes

Taxes imposed by the federal government on income, sales, imports, estates, and gifts.

State And Local Taxes

Taxes imposed by individual states, counties, or municipalities within a country, in addition to federal taxes.