John Works as a Sales Representative for Traveldesire

question 49

Multiple Choice

John works as a sales representative for Traveldesire.com, an online travel portal. He receives a call from a Russian customer, who is not fluent in English, inquiring about holiday packages. To best serve the customer's needs, John should ________.

• A) assume that everyone has the same experiences and treat them accordingly.
• B) listen patiently and try to understand the customer's meaning.
• C) raise his voice to enhance better understanding and lay emphasis.
• D) ask closed-end questions.

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Definitions:

Administrative Budget

A financial plan that outlines the expected administrative expenses and incomes, focusing on managing and operating an organization.

Spare Supplies

Additional or extra materials and items kept on hand to replace or replenish those in use as needed.

Administrative Budget

A financial plan that outlines the projected administrative expenses and revenues for an organization.

Expired Administrative Supplies

Office or medical supplies that are no longer usable or effective because they have passed their expiration date.