When Providing Verbal Feedback, If the Customer's Body Language or Nonverbal

question 15

True/False

When providing verbal feedback, if the customer's body language or nonverbal cues or words indicate misunderstanding, you should pause and take corrective action.

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Definitions:

Covariation Principle

A principle in social psychology that asserts that for someone to attribute an effect to a condition, they must observe that the effect covaries with the condition across time.

Dispositional Attribution

The tendency to attribute someone's behavior to their personality, character, or disposition rather than situational factors.

Smart

Characterized by quick intelligence or cleverness.

Luck Of The Draw

An expression denoting the outcome of a situation determined purely by chance.