The Key to Effectively Serving All Customers, and Particularly People

question 46

True/False

The key to effectively serving all customers, and particularly people from different cultures, is flexibility.

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Definitions:

Arbitration

The process by which an outside party settles a dispute between two other parties.

Mediation

The process by which an outside party attempts to help two other parties settle their differences.

Union Shop

A workplace where all employees must join the union within a certain period after being hired.

Closed Shop

A form of union security agreement where the employer agrees to hire union members only, and employees must remain members of a union at all times.