Which of the Following Strategies Should Be Used to Effectively

question 32

Multiple Choice

Which of the following strategies should be used to effectively help customers with hearing disabilities?

• A) Ensure you over exaggerate your mouth's movements so that the customer can see your mouth form words.
• B) Interact with the customers by asking them closed-end questions for which the customer must provide descriptive answers.
• C) Use facial expressions and gestures to emphasize key words or express thoughts.
• D) Avoid speaking louder or reducing background noise as it might hurt the customer's feelings.

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Definitions:

Neutral Stimulus

A stimulus that initially produces no specific response other than focusing attention.

Respondent

A person who answers or responds to something, such as a questionnaire or survey.

Formal Operational

The stage of cognitive development, described by Piaget, occurring from around age 12 and beyond, characterized by the ability to think abstractly, logically, and systematically.

Cognitive Development

The construction of thought processes, including remembering, problem-solving, and decision-making, from childhood through adolescence to adulthood.