To Effectively Serve an Angry Customer, the Service Provider Must

question 53

True/False

To effectively serve an angry customer, the service provider must move beyond the emotions to discover the reason for his or her anger.

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Definitions:

Concrete Words

Words that represent specific, tangible objects or phenomena, which can be perceived through the senses.

Vague

Lacking clarity or precision in thought or expression, leading to ambiguity and difficulty in understanding.

Slang

Informal language that originates from various social groups, often characterized by non-standard usage and rapid changes.

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An overused expression, idea, or element of work that has lost its originality and power to impress.