Before You Can Get a Customer to Calm Down and Listen

question 16

Multiple Choice

Before you can get a customer to calm down and listen, you must first ________.

• A) call your manager to take over
• B) listen passively to the customer's grievances
• C) deal with the customer's emotional state
• D) raise your voice to get his or her attention before you start

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Definitions:

Economically Inefficient

A situation where resources are not used in the most productive way, leading to wasted potential output or outcomes.

Profit-Maximizing Output

The level of production at which a business achieves the highest possible profit, where marginal cost equals marginal revenue.

Marginal Revenue

Marginal Revenue is the increase in income generated from the sale of one additional unit of a product or service, crucial for determining the optimal level of output for a firm.

Marginal Cost

The rise in costs related to the production of one more unit of a good or service.