The First Phase in the Service Recovery Process Is to ________

question 13

Multiple Choice

The first phase in the service recovery process is to ________.

• A) provide compensation
• B) apologize
• C) take immediate action
• D) show compassion

---

Definitions:

Consumer Surplus

The variance between the amount buyers are ready to spend on a good or service and the amount they actually pay.

Tariff

A tax imposed by a government on goods and services imported from other countries to regulate trade and protect domestic industries.

Sugar

A sweet-tasting, soluble carbohydrate found in many plants, widely used as a sweetener in food and beverages.

Import Quota

A restriction by a country on the quantity of a good that can be imported over a given period.