If Service Is Going to Be Delayed or Take Longer

question 32

Multiple Choice

If service is going to be delayed or take longer than planned, it is best to ________.

• A) hurry up so the customer does not wait longer than necessary
• B) just send the customer over for a free cup of coffee at the coffee shop
• C) remember the customer can always use some extra time to shop
• D) notify the customer the reasons for delay and offer alternatives available

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Definitions:

Fixed Rate

An interest rate that remains constant over the life of a loan, deposit, or bond.

Deposit

Money placed into a financial institution for safekeeping or in order to earn interest.

Annually

Pertaining to a period or event that occurs once every year.

Classic Automobile

A vintage or antique car often considered valuable due to its historical significance or rarity.