You Are a Customer Service Provider

question 1

Multiple Choice

You are a customer service provider. When the telephone rings, you should ________.

• A) wait at least five minutes so the caller will know you are busy
• B) answer it quickly even though you are still eating lunch
• C) clear your head, focus on the telephone and answer professionally and cheerfully
• D) look over at a colleague and nod to them to answer it

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Definitions:

Skeletal System

The framework of bones and cartilage that supports and protects the body, allows for movement, and produces blood cells.

Acid-Base Balance

The mechanism by which the body maintains its pH within a narrow range for optimal cellular function.

Calcium Hydroxyapatite

A mineral form of calcium apatite with the formula Ca5(PO4)3(OH), which is the main structural element found in bone and teeth.

Bone Matrix

Bone matrix is the intercellular substance of bone tissue, consisting of collagen fibers and a mineralized ground substance that provides strength.