James, a Sales Executive at an Apparel Store, Encounters a German

question 48

Multiple Choice

James, a sales executive at an apparel store, encounters a German customer who does not speak English. The customer tries to communicate his needs to James. After interpreting the customer's needs, James is still seeking clarity to help understand the customer better. James should next try to ________.

• A) adopt a flippant approach
• B) paraphrase the customer's message
• C) use humor and sarcasm
• D) pretend to address the customer's needs

Recognize and evaluate discriminatory practices in employment.

Understand the aims and applications of the Employment Equity Act and comparable legislative frameworks.

Understand the importance of non-discriminatory job criteria in hiring and job assignments.

Identify the key HRM tasks involved in developing and maintaining a quality workforce.

---

Definitions:

Social Connections

The relationships and networks that individuals form with others.

Global Manager

A leader or executive who oversees operations, strategies, and teams across multiple countries, understanding diverse cultural and business practices.

Contrast Error

A type of cognitive bias in performance evaluation where an individual is assessed based on a comparison with others rather than on objective criteria.

Average Applicants

Individuals who apply for a position or opportunity and whose qualifications, skills, and experiences are considered to be at a median level among all applicants.