To Ensure the Success of an Organization's Customer Service, a Service

question 43

Multiple Choice

To ensure the success of an organization's customer service, a service professional should do which of the following?

• A) Continually reevaluate what he/she does on a daily basis when dealing with customers
• B) Communicate the organization's internal policies, practices, or politics to customers
• C) Focus on attracting new customers rather than trying to retain existing customers
• D) Always use "they" language when dealing with customers

---

Definitions:

Categorical Data

Data that represent characteristics and can be divided into groups or categories that are distinctly different from one another.

Scatter Plots

Graphical illustrations that use cartesian coordinates to display values for typically two variables, allowing for the detection of any correlational patterns.

Dot-scale Diagrams

A graphical representation where dots are used to depict frequencies of categories for small or medium-sized datasets.

Box-and-whisker Plots

Graphical representations of a dataset that show the distribution's minimum, first quartile, median, third quartile, and maximum.