Which of the Following Is a Characteristic of Organizations That

question 44

Multiple Choice

Which of the following is a characteristic of organizations that are highly committed to customer service?

• A) They discourage employee empowerment.
• B) They readily accept status quo of competitor.
• C) They benchmark the successful practices of competitors.
• D) They restrict communication between frontline employees and all levels of management.

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Definitions:

Total Fertility Rate

The average number of children that would be born to a woman over her lifetime, assuming no female mortality at childbearing ages.

Childbearing Years

Generally refers to the period in a woman's life when she is biologically capable of bearing children, usually considered to be from puberty to menopause.

Census Family

A concept used in demography to describe a household unit consisting of a married couple or common-law partners, with or without children, or a lone parent with at least one child.

Family Life Cycle

A series of stages through which a family may progress over time, including changes in family structure and roles as members age or events such as marriage or childbirth occur.