Customer Satisfaction Refers to the Feelings of a Person Whose

question 30

True/False

Customer satisfaction refers to the feelings of a person whose needs have been met by an organization.

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Definitions:

Profitability

A measure of the efficiency of a company in generating profits from its revenue.

Unit Costs

Unit costs refer to the cost incurred by a company to produce, store, and sell one unit of a particular product or service.

Learning Curve Effects

The observed reduction in production costs and increase in efficiency as a company gains experience in manufacturing a product or providing a service.

Reliability

The degree to which an experiment, test, or measuring procedure yields the same results on repeated trials, indicating consistency and dependability.