Solved

Scenario 2

question 116

Multiple Choice

Scenario 2.1 Use the following to answer the questions.
Southwest Airlines has a history of being able to retain its employees due to the atmosphere and culture of the company. Employees have been known to dress up in costume on an airplane, engage in "games" with the passengers, and generally provide a fun atmosphere for traveling. While other airlines have low rates of customer satisfaction, Southwest tends to maintain a high rating with its customers. Recent gas price hikes have caused most airlines to charge for checked luggage and to fill every flight to its maximum, adding to the negative experience of airline travel. Southwest keeps its costs low through several methods, one being that they do not serve meals on flights, or provide pre-boarding passes. The typical flight is two hours or less and occurs between several selected cities rather than flying to practically anywhere in the country. Southwest is known for its low fares, its dependability, and its on-time flights.
Refer to Scenario 2.1. The fact that Southwest Airlines has a history of being able to retain its employees is a(n) ____ in its SWOT analysis. This low turnover creates more knowledgeable and satisfied employees, a potential _______.

Definitions:

Reliable

Capable of being trusted or depended upon; consistent in performance or outcome.

Correlation Coefficient

A numerical indicator showing the degree to which multiple variables co-vary.

Cause-and-Effect Relationship

A connection between two events where one event (cause) leads to the outcome of another event (effect).

Sampling Bias

A distortion in the outcome of a study due to the method in which samples are collected, resulting in a non-representative sample of the population.