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Which of the Following Service Characteristics Results in Variability of Service

question 76

Multiple Choice

Which of the following service characteristics results in variability of service quality yet provides the opportunity for customizing services to match the specific needs of individual customers?


Definitions:

Markers

Indicators or signals that can denote specific conditions, boundaries, or stages in various contexts.

Boundaries

Limits that people set to protect their physical, emotional, and mental well-being by clearly defining what is acceptable behavior from others.

Trust Vs. Mistrust

Erikson's first stage of psychological development where infants learn to trust or mistrust their caregivers and the world based on the care they receive.

Autonomy Vs. Shame/Doubt

A stage of Erik Erikson’s theory of psychosocial development in which toddlers develop a sense of personal control and independence, or feel inadequate and dependent on others.

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