Customer-Oriented Measures of Employee Performance May Be a Better Basis

question 206

True/False

Customer-oriented measures of employee performance may be a better basis of evaluation and rewards.

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Definitions:

Nation-State

A sovereign political entity characterized by a defined territory, permanent population, a government, and the capacity to enter into relations with other states.

Otto Von Bismarck

A Prussian statesman who orchestrated the unification of Germany in the late 19th century and served as its first chancellor.

Giuseppe Mazzini

An Italian politician, journalist, and activist for the unification of Italy in the 19th century, playing a significant role in the Italian revolutionary movement.

Spiritualism

A belief system or movement that posits the possibility of communication with the spirits of the deceased through mediums.