The Four Factors That Affect a Customer's Evaluation of a Service

question 1

Multiple Choice

The four factors that affect a customer's evaluation of a service are the analysis of customer expectations, service quality specifications, management of service expectations, and

• A) employee performance.
• B) company reputation.
• C) employee courtesy.
• D) experience of employees.
• E) price of the service.

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Definitions:

Organelle

A specialized subunit within a cell that has a specific function, enclosed within its own lipid membrane.

Contracts Body

Refers to the process of muscle fibers shortening, generating force that results in movement or tension within the body.

Carries Oxygen

Refers to the function of hemoglobin in red blood cells, transporting oxygen from the lungs to the body's tissues.

ATP Producing Mitochondria

ATP producing mitochondria refer to the mitochondria’s role in cellular respiration, where they convert nutrients into adenosine triphosphate (ATP), the cell’s main energy currency.