Which of the Following Statements Is True About Customer Services

question 51

Multiple Choice

Which of the following statements is true about customer services?

• A) Both goods and service marketers offer customer services.
• B) Customer services is dependent on the human element.
• C) Customer services are intangible products involving a performance, deed, or effort that cannot be physically possessed.
• D) Tangible products do not require customer services.
• E) Consumers prefer mechanical customer services over human contact.

---

Definitions:

Finished Goods Inventory

The stock of completed products that are ready to be sold by a manufacturing company.

Vertical Analysis

An analysis that compares each item in a current statement with a total or key amount within the same statement.

Financial Statements

Financial reports that summarize the effects of events on a business.

Horizontal Analysis

Financial analysis that compares an item in a current statement with the same item in prior statements in terms of the amount and percentage of change.