Sam Just Bought a New Phone

question 57

Multiple Choice

Sam just bought a new phone. However, almost immediately he started experiencing glitches. Sam called the phone company's helpline. He was surprised to find that the helpline was entirely automated. The automated helpline described some common problems that customers might experience and provided instructions on what to do. Sam followed the instructions and his phone started working correctly. Although Sam was happy that the problem was fixed, he was frustrated that the entire process was automated. Sam would prefer to have a higher degree of ____________________ when he calls in to ask for help.

• A) client-based relationships
• B) tangibility
• C) inseparability
• D) heterogeneity
• E) customer contact

Understand the causes of skills shortages in the domestic workforce within the context of the U.S. economy.

Identify the drawbacks and challenges associated with virtual workforce arrangements.

Comprehend the concept, benefits, and functioning of virtual workforces.

Analyze the importance of HR policies and practices in shaping company cultures.

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Definitions:

Eccentric Contraction

A type of muscle activation that increases tension on a muscle as it lengthens, commonly occurring during the lowering phase of a movement.

Muscle Tension

The condition in which muscles of the body remain semi-contracted for an extended period.

Contraction

The tightening of a muscle in response to a stimulus, which results in movement or tension.

Anaerobic Respiration

A form of respiration using electron acceptors other than oxygen, typically seen in conditions where oxygen is scarce.