Which of the Following Statements About Claims in Business Communication

question 14

Multiple Choice

Which of the following statements about claims in business communication is true?

• A) They should always be conveyed through a paper trail instead of a phone call.
• B) They should invariably start with a buffer because this will ensure that they are seen as valid.
• C) They should include supporting facts such as what went wrong and the extent of damage.
• D) They should be free from identifiers because those tend to cloud a reader's judgment.
• E) They should ambiguously state the problem at the end of a message.

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Definitions:

Product Quality

The degree to which a product or service meets the customer's expectations and complies with standards.

Net Present Value

The difference between the present value of cash inflows and outflows over a period, used in capital budgeting to assess the profitability of investments.

Rate Of Return

A measure of the profit or loss of an investment over a specified period, expressed as a percentage of the investment's initial cost.

Present Value

The immediate worth of a future cash stream or sum, taking into account a defined return rate.