Kwame Is Interacting with Mark, an Unhappy Client, Who Did

question 2

Multiple Choice

Kwame is interacting with Mark, an unhappy client, who did not receive the products he ordered on time. Mark says, "This is the second time that your order has arrived late at my factory." Kwame tries to accept this criticism positively by identifying the feelings that Mark seems to be expressing. Which of the following does Kwame most likely say?

• A) You are disappointed about the delayed deliveries, am I right?
• B) You believe that we have started making late deliveries.
• C) Are you saying that the delivery reached you late yesterday?
• D) It is true that the delivery reached you after the scheduled time.
• E) Please do not be angry. We will deliver on time next month.

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Definitions:

Contribution Margin Ratio

The percentage of each sales dollar that remains after variable costs are subtracted, indicating how much revenue contributes towards covering fixed costs and generating profit.

Tiling Grout

Tiling grout is a dense fluid used to fill gaps or joints between tiles, often for reinforcement, sealing, or decoration.

Operating Leverage

A measure of how sensitive a company's operating income is to a change in sales volume, indicating the proportion of fixed costs in its cost structure.

Tiling Grout

A dense fluid which is used to fill gaps or used as reinforcement in existing structures between tiles during installation.